FAQ’s

 

When will I receive my back ordered item?

Your item may be put on back order whilst we wait for our stock to be replenished. In such cases a member of our Sales Support team will send an email to advise you of the current estimated lead time. As soon as the product arrives we will deliver it as soon as possible. *Please note estimated arrival times are subject to change. Please ask for an alternative product if it is inconvenient to wait.
 

Can I change or add to my order?
Once an order is placed and you wish to remove or add an item it’s no trouble at all, just call us and we’ll be happy to make the amendments for you. However please bear in mind that in a conscious effort to uphold our next day delivery promises we may process orders throughout the day. In such cases it won’t be possible to make changes but we can place a new order if you wish.

 

Can I cancel my order?
To ensure our next day delivery promises are met we may process orders throughout the day. In such cases it won’t be possible to cancel orders unfortunately. However if the order is still outstanding it is no trouble to cancel it for you. * Charges may apply to undelivered items that have been cancelled after we have processed the order. For further information please our Returns Information.


My order has arrived but I am missing something that is on the despatch note?
We’re sorry you are missing an item. Please report the shortage in writing to us within 48 hours of delivery. Unfortunately after this time the delivery note may be treated as correct and be accepted as due for full payment.

 

I have been sent the wrong item, what can I do?
We apologise for the incorrect item being sent to you. Please take an image of what you have received and send it to orders@tboffice.co.uk within 48 hours of delivery. If you could include the code you received, the code you ordered and your Sales Order number it will help us to resolve the issue quickly for you.

 


I have received a damaged item, can I have a replacement?
We apologise for the incorrect item being sent to you. Please take an image of the damage and send it to orders@tboffice.co.uk within 48 hours of delivery. If you could include the Sales Order number it will help us to resolve the issue quickly for you.

 

I have some stock that is new and packaged (including toner cartridges) that I no longer require can I return them?
Unfortunately if a return is not reported within 10 days of receipt (excluding furniture) we are unable to offer a credit for any unwanted items. You may be offered a collection so we can list it on our website and try to sell it for you. If the product sells we will reimburse you but only once it has sold. We would recommend finding use of the item or selling it on if you wish.

 

If you have any other questions please contact us so we can assist you further.

Thank you

The TB Team

sales.support@tboffice.co.uk
01753 670 088

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